Terms and Conditions
Terms and conditions
Contract for the use of SyncroLab facilities and services
This document governs the purchase and use of SyncroLab memberships, passes, services, facilities, bookings and digital platforms. The Customer's details, the product purchased and the acceptance or signature will be included on the cover page generated by Virtuagym and will form part of the same contract.
Parties
This contract is entered into between:
Laboratorio Deporte y Salud SL, with Spanish tax identification number CIF B-42634964 and address at Avenida Marina Alta, 2, 03750 Pedreguer, Alicante, owner of the SyncroLab Fitness & Health Academy centre, hereinafter SyncroLab or the Centre.
And the customer whose details appear in the registration record and in the management platform used by SyncroLab, hereinafter the Customer.
Both parties acknowledge that they have sufficient legal capacity to enter into this contract.
Purpose and scope
The contract governs:
• Access to and use of the facilities.
• Memberships and passes.
• Personal training and group classes.
• Swimming pool, Wellness area and SPA.
• SYNCRO EXPERIENCE.
• Swimming School and Functional Kids.
• Complementary services.
• Bookings, cancellations and no-shows.
• Payments, renewals, freezes and cancellations.
• Guests.
• Safety, health and rules of conduct.
• Data protection, image rights and video surveillance.
• Use of the website, APP and digital platforms.
Contractual documentation
The following form part of the contract:
1. These general terms and conditions.
2. The specific terms of the product purchased.
3. The current catalogue of memberships and services.
4. The internal access, use and safety rules.
5. The privacy policy.
6. The separate consents for communications and image rights.
7. The terms displayed during the purchase process.
In the event of any inconsistency, the specific terms accepted at the time of purchase will prevail, followed by these general terms and conditions and the operating rules published by SyncroLab.
The internal technical limitations of the management platform do not modify the commercial rights expressly included in each membership.
Definitions
• Customer: the holder of the membership, pass or service.
• Monthly cycle: the period from the activation or renewal date until the day before the next renewal.
• Credit: a unit that allows a service to be booked or used.
• No-show: a booking that the Customer does not attend and does not cancel within the established period.
• Freeze: an authorised temporary suspension of a membership.
• Membership cancellation: cancellation of future renewals.
• Guest: a registered person who accesses the facilities through a member's free invitation.
• APP: Virtuagym or the management platform used by SyncroLab at any given time.
Personal nature
Memberships, passes, access rights, bookings, credits and benefits are personal, registered and non-transferable.
The following are not permitted:
• Transferring a membership or pass.
• Sharing access devices.
• Booking services for third parties.
• Using another person's credits or benefits.
• Fraudulently facilitating access to the facilities.
Mandatory details
The Customer must provide and keep the following details up to date:
• Full name.
• National identity document, foreign national identity number or passport.
• Date of birth.
• Telephone number and email address.
• Address.
• Payment details, where applicable.
• Information required to provide the service safely.
These details will be processed in accordance with the privacy policy.
All prices shown include applicable taxes.
Common areas and access
Memberships include access to the areas specified in their particular terms.
• The hypoxia area is not included in any membership, including SYNCRO VIP, unless purchased separately.
• The Functional and Cycling areas may be used freely only when no class is taking place.
• During a class, the Functional and Cycling areas are reserved for the participants in that class.
• Access is subject to opening hours, capacity, maintenance, safety and availability.
• Access to swimming lanes for independent use is permitted during the designated hours, subject to operational or safety restrictions.
SYNCRO 1 SEMANA 26'
• Price: €95 per week, taxes included.
• Duration: one week.
• Payment in advance.
• No joining fee.
• No automatic renewal.
• 5 group classes per week.
• 5 swimming-lane bookings per week.
• 5 accesses to the SPA or equivalent services per week.
• Cannot be frozen.
The membership ends automatically at the end of the purchased period.
SYNCRO FLEX 26'
• Price: €159 per month, taxes included.
• Automatic monthly renewal.
• Joining fee and Welcome Pack: €79.
• 12 group classes per cycle.
• 12 swimming-lane bookings per cycle.
• 12 SPA accesses per cycle.
• 6 pre-workout drinks per cycle.
• One free freeze request of up to 60 days in each rolling 12-month period.
• Additional freezes: €25 per request.
• Maximum of 3 months per freeze.
SYNCRO FLY 1 MES 26'
• Price: €134, taxes included.
• Duration: one month.
• Payment in advance.
• No joining fee.
• No automatic renewal.
• 10 group classes.
• 10 swimming-lane bookings.
• 10 SPA accesses.
• Cannot be frozen.
• This option may be purchased once every 3 months per Customer.
SYNCRO FLY 26'
• Price: €114 per month, taxes included.
• Automatic monthly renewal.
• Joining fee and Welcome Pack: €79.
• 10 group classes per cycle.
• 10 swimming-lane bookings per cycle.
• 10 SPA accesses per cycle.
• 2 pre-workout drinks per cycle.
• Freeze: €25 per request.
• Maximum of 3 months per freeze.
SYNCRO FLY PLUS 26'
• Price: €146 per month, taxes included.
• Automatic monthly renewal.
• Joining fee and Welcome Pack: €79.
• 14 group classes per cycle.
• 14 swimming-lane bookings per cycle.
• 14 SPA accesses per cycle.
• 6 pre-workout drinks per cycle.
• 1 post-workout protein shake per cycle.
• 1 cold-plunge session per cycle.
• 1 pressotherapy session per cycle.
• Re Lounge not included.
• Freeze: €25 per request.
• Maximum of 3 months per freeze.
SYNCRO REDUCIDA 26'
• Price: €89 per month, taxes included.
• Automatic monthly renewal.
• Joining fee and Welcome Pack: €79.
• Access from 11:00 to 16:00.
• The latest permitted entry time is 15:30.
• 8 group classes per cycle.
• 8 swimming-lane bookings per cycle.
• 8 SPA accesses per cycle.
• 2 pre-workout drinks per cycle.
• Freeze: €25 per request.
• Maximum of 3 months per freeze.
The facilities must be accessed and used within the permitted hours.
SYNCRO VIP 26'
• Price: €219 per month, taxes included.
• Automatic monthly renewal.
• Joining fee and Welcome Pack: €79.
• Unlimited group classes.
• Unlimited access to the Wellness area and SPA.
• Unlimited pool access and swimming-lane bookings.
• 10 pre-workout drinks per cycle.
• 1 post-workout protein shake per day, non-cumulative.
• 2 cold-plunge sessions per cycle.
• 1 Re Lounge session per cycle.
• 2 pressotherapy sessions per cycle.
• 1 VISBODY assessment per cycle.
• Initial assessment included.
• Assigned personal locker.
• Laundry service.
• Use of towels.
• One free freeze request of up to 60 days in each rolling 12-month period.
• Additional freezes: €25 per request.
• Maximum of 3 months per freeze.
Unlimited means that there is no commercial limit on bookings or access.
Unlimited services are subject, where applicable, to prior booking, capacity, availability, the Centre's opening hours, safety rules, personal use and responsible use of bookings.
A place in a specific class or time slot is not guaranteed.
Welcome Pack
The general Welcome Pack includes:
• Wristband or access device.
• SyncroLab towel.
• Initial functional assessment.
• Initial VISBODY body-composition and anthropometric assessment.
• Initial training plan.
• 20-minute verbal consultation with a physiotherapist.
The joining fee and Welcome Pack cost €79 for memberships that require them.
SYNCRO 1 SEMANA 26', SYNCRO FLY 1 MES 26' and products that expressly state that no joining fee applies do not require a joining fee.
If a former Customer returns within three months of cancelling, they will not have to pay a new joining fee or repeat the initial assessment. After more than three months, the new purchase will be subject to the current joining fee.
Specific Welcome Packs
• Personal training passes that require a joining fee: wristband, SyncroLab towel, bottle and VISBODY session.
• Group class and swimming-pool passes that require a joining fee: wristband and SyncroLab towel.
• Swimming School: wristband, microfibre towel, swimming cap and backpack.
• Functional Kids: wristband, SyncroLab towel, bottle and backpack.
The specific joining fee for passes is valid for one year from the date of purchase. School registration is valid for the period stated for the relevant season.
Credits and benefits
Unless expressly stated otherwise:
• Unused credits do not accumulate.
• They expire at the end of their period.
• They cannot be converted into money.
• They cannot be exchanged for other services.
• They cannot be transferred.
• They cannot be carried over to another cycle.
Pre-workout drinks and post-workout shakes are separate benefits.
The daily SYNCRO VIP shake is limited to one per day, does not accumulate, cannot be carried over and cannot be given to another person.
When SyncroLab cancels a service, the corresponding credit will be returned.
Bookings and cancellations - Group classes
For SYNCRO VIP:
• Booking opens: 168 hours in advance.
• Booking closes: when the class begins.
• Free cancellation: up to 4 hours before the class.
For SYNCRO FLEX, SYNCRO FLY PLUS:
• Booking opens: 96 hours in advance.
• Booking closes: when the class begins.
• Free cancellation: up to 4 hours before the class.
For all other memberships and passes:
• Booking opens: 48 hours in advance.
• Booking closes: when the class begins.
• Free cancellation: up to 4 hours before the class.
For products with limited credits, a late cancellation or no-show consumes the credit.
Personal training
• Booking opens: 7 days in advance.
• Booking closes: 30 minutes before the session.
• Free cancellation: up to 4 hours before the session.
Swimming-lane booking
• Booking opens: 7 days in advance.
• Booking closes: when the booking begins.
• Free cancellation: up to 1 hour before the booking.
Pressotherapy
• Booking opens: 7 days in advance.
• Booking closes: when the service begins.
• Free cancellation: up to 2 hours before the service.
Cold plunge and Re Lounge
• Booking opens: 7 days in advance.
• Must be booked at least 24 hours in advance.
• Free cancellation: up to 2 hours before the service.
VISBODY
• Booking opens: 7 days in advance.
• Booking closes: 24 hours in advance.
• Free cancellation: up to 2 hours before the service.
No-shows under SYNCRO VIP
This policy applies exclusively to SYNCRO VIP.
If the Customer accumulates two no-shows for group classes within the same monthly cycle, the ability to make new group-class bookings will be blocked for seven days.
During the block:
• Existing bookings are not cancelled.
• The membership remains active.
• The Customer may continue to access the Centre.
• Other services are not blocked.
• The block ends automatically after seven days.
A cancellation made within the permitted period is not considered a no-show.
Membership freezes
SYNCRO 1 SEMANA 26', SYNCRO FLY 1 MES 26' and passes cannot be frozen unless expressly stated in their particular terms.
SYNCRO FLEX and SYNCRO VIP
• One free freeze request of up to 60 days within each rolling 12-month period.
• Subsequent requests within the same period cost €25 each.
• Maximum duration: 3 months per request.
The rolling 12-month period is calculated from the start of the most recent free freeze.
SYNCRO FLY, SYNCRO FLY PLUS and SYNCRO REDUCIDA
• Cost: €25 per request.
• Maximum duration: 3 months.
General terms
• The request must be submitted before the proposed start date.
• During the freeze, access, bookings, the generation and use of credits, services and benefits are suspended.
• The renewal date will be moved by the duration of the freeze.
• Paid freezes will not be activated until payment has been received.
• The freeze will take effect only after confirmation by SyncroLab.
Certified medical inability
If an illness, injury or medical condition prevents the Customer from using the services, the Customer may request:
1. A membership freeze in accordance with the applicable policy.
2. Medical cancellation with a proportional refund of the paid and unused portion.
The Customer must provide a document issued by a healthcare professional confirming the inability to undertake physical activity and the approximate duration of the limitation. No additional clinical information that is not necessary will be required.
The proportional refund will be calculated from the date on which SyncroLab receives the request and valid medical evidence. A freeze and a refund cannot be applied to the same period simultaneously.
Guests
Each member with an active membership may invite one person free of charge once per month.
• Each member has one free invitation per month.
• Each guest may use a free invitation only once.
• The guest must register and identify themselves before entering.
• The guest must accept the safety, privacy and usage rules.
• The guest is subject to the rules for minors where applicable.
• The member is responsible for informing the guest of the rules.
• Access is subject to capacity and availability.
The guest may access free of charge the areas included in the member's membership: the training area, swimming pool, SPA and Wellness area, and the Functional and Cycling areas when no class is taking place.
The invitation does not include:
• Group classes.
• Hypoxia area.
• Personal training.
• Drinks or shakes.
• VISBODY.
• Pressotherapy.
• Cold plunge.
• Re Lounge.
• Laundry.
• Personal locker.
• Other personal credits or services belonging to the member.
The invitation does not allow the membership credits to be transferred to the guest.
Payment methods
Memberships without renewal are paid in advance.
Recurring memberships may be purchased by monthly direct debit or by prepayment for a minimum period of six months.
Direct-debit memberships renew monthly until membership cancellation is processed. Prepaid periods do not renew automatically unless expressly accepted. The renewal date will correspond to the activation date.
Non-payment
In the event of non-payment, SyncroLab may suspend access, bookings, credits, benefits and associated services.
Any bank charges passed on to the Customer must correspond to actual costs. Suspension does not cancel any overdue amounts. The membership may be reactivated once the debt has been settled.
Membership cancellation
Membership cancellation may be requested through:
• A communication recorded at reception.
• Email to syncrolab@syncrosfera.com.
• WhatsApp to +34 865 628 706.
• The APP, when this function is enabled.
The request must identify the holder. Membership cancellation requires a single request. Once it has been recorded:
• Future renewals are cancelled.
• The request does not need to be repeated.
• The membership remains active until the end of the paid period.
• The unused portion of the current period will not be refunded, except in the event of certified medical grounds, a legal obligation or a cause attributable to SyncroLab.
The request must be received before the next renewal is processed.
Prepaid periods
Voluntary membership cancellation during a prepaid period does not automatically give rise to a refund.
The Customer may continue to use the paid period, request a freeze where permitted by the product or request a proportional refund due to certified medical inability.
This clause does not limit the Customer's statutory consumer rights.
Right of withdrawal
For contracts entered into at a distance or away from business premises, the Customer has 14 calendar days to withdraw.
The Customer may give notice by means of an unequivocal statement sent to syncrolab@syncrosfera.com.
If the Customer expressly requests that the service begin during the withdrawal period and subsequently withdraws, the Customer must pay the proportional amount for the services already provided.
Wristband or access device
The wristband or access device is personal and non-transferable.
• The Customer must keep it secure.
• Its loss must be reported as soon as possible.
• It may not be lent to another person.
• It may be blocked if lost.
If it is lost, the current replacement charge will apply and will be communicated to the Customer before the new device is issued.
Fraudulent use may result in the device being withdrawn or blocked, temporary suspension, charges for access used improperly and termination of the contract in serious or repeated cases.
Minors
Children under 5
They may not access the sports areas, swimming pool or SPA, except for activities specifically designed and authorised for their age.
Children aged 5 to 13
They may access only when accompanied and supervised by a parent or guardian, or when participating in a specific activity supervised by SyncroLab staff.
Children aged 5 to 13 may access the SPA area from Monday to Saturday between 13:00 and 17:00.
Young people aged 14 to 17
Written authorisation from their legal representative is required.
Access is subject to the activity purchased, the level of supervision required, safety rules and staff instructions.
Clothing hygiene and safety
Training area
• Appropriate sports clothing.
• Sports shoes.
• Use of a towel.
Swimming pool and SPA
• Pool shoes.
• Towel.
• Swimming cap in the pool.
• Compliance with hygiene rules.
Boxing
• Appropriate hand wraps or inner gloves.
• Inner gloves are mandatory when using rental boxing gloves.
The following are not permitted:
• Eating in changing rooms or training areas.
• Leaving belongings outside lockers.
• Bringing in dangerous objects.
• Using equipment contrary to the instructions.
• Entering while under the influence of alcohol or substances that compromise safety.
• Taking photographs or recording in changing rooms, bathrooms or private areas.
Lockers and personal belongings
General lockers are for temporary use during the visit.
• Only one locker may be used per person.
• Items may not be left after closing time.
• Removed items will be held for seven days.
• After that period, they may be handled in accordance with the nature of the item and applicable law.
The use of a general locker does not constitute a deposit contract.
SYNCRO VIP includes an assigned personal locker. In the event of cancellation or non-payment, the VIP Customer must remove their belongings within seven days of notification.
SyncroLab will be liable for loss or damage only where legally attributable to it.
Assumption of risk and liability
The Customer freely and voluntarily chooses to exercise and use the facilities and acknowledges that these activities involve inherent risks, including accidents, serious injury, health complications or death.
Participation is undertaken under the Customer's responsibility with regard to their state of health, physical condition and ability. SyncroLab does not have automatic access to the Customer's complete medical history and provides the service on the basis of the information communicated by the Customer.
The Customer declares that they:
• Are aware of their state of health.
• Have no known contraindications.
• Will consult a healthcare professional when advisable.
• Will disclose any relevant injury, condition, pregnancy, limitation or treatment.
• Will follow staff instructions.
• Will use the facilities and equipment correctly.
• Will stop the activity if they experience abnormal symptoms.
The Customer assumes the consequences arising exclusively from:
• Their known or undisclosed state of health.
• Omitted or false information.
• Participation without the necessary medical fitness.
• Failure to follow instructions.
• Improper use of facilities or equipment.
• Reckless conduct.
• Risks inherent in an activity that has been properly provided.
SyncroLab will not be liable for injury, complications, damage or death where the exclusive cause is the Customer's voluntary decision to participate, the risks inherent in a properly provided activity, their known or undisclosed state of health, the omission or falsity of information, failure to follow instructions, improper use of equipment or reckless conduct.
This clause does not constitute a waiver or limitation of the Customer's statutory rights. SyncroLab will be liable where the damage arises from an act or omission attributable to the Centre, negligence by its staff, lack of maintenance, defective equipment or failure to comply with required safety measures.
Rules of conduct
The following constitute breaches:
• Violence, threats, discrimination or harassment.
• Serious disrespect.
• Intentional damage.
• Access fraud.
• Transfer of a membership.
• Serious breach of safety rules.
• Abuse of the booking system.
• Recording in private areas.
• Non-payment.
Any measures taken will be proportionate. Where the breach can be remedied, prior notice will be given and a reasonable period allowed.
Changes to prices and services
Price changes will be communicated at least 30 calendar days in advance. They will not apply retroactively or alter periods already paid for. The Customer may request cancellation before the new price takes effect.
SyncroLab may change opening hours, professionals, programming or spaces for organisational, maintenance, safety or force majeure reasons.
When SyncroLab cancels a service, it will return the credit, communicate the cancellation where possible and endeavour to offer an alternative.
Personal training passes
Pass for 1 individual session
• 1 session.
• Expiry: 1 week from purchase.
• Water and towel for the session.
• Access to the SPA and lane swimming on the same day after the session.
• No general access on other days.
• No group classes.
• No joining fee.
• Booking required.
Pass for 5 individual sessions
• 5 sessions.
• Expiry: 2 months.
• Same access terms.
• Annual joining fee and Welcome Pack required.
Pass for 10 individual sessions
• 10 sessions.
• Expiry: 3 months.
• Same access terms.
• Annual joining fee and Welcome Pack required.
Passes for two people
Available in 1-, 5- and 10-session formats:
• Two participants with the same trainer.
• Expiry of 1 week, 2 months or 3 months respectively.
• Access to the SPA and swimming pool on the same day after the session.
• No general access outside the booked day.
• The one-session pass does not require a joining fee.
• The 5- and 10-session passes require a joining fee for each person.
Free cancellation is permitted up to 4 hours in advance. After that, the session is considered used.
Group class passes
Pass for 1 class
• 1 group class.
• Expiry: 1 week.
• Access to the facilities and SPA on the day of the class.
• No general access outside that day.
• No joining fee.
Pass for 5 classes
• 5 classes.
• Expiry: 2 months.
• Access to the facilities and SPA on the booked day.
• Annual joining fee and Welcome Pack.
Pass for 10 classes
• 10 classes.
• Expiry: 2 months.
• Access to the facilities and SPA on the booked day.
• Annual joining fee and Welcome Pack.
Free cancellation is permitted up to 4 hours in advance. After that, the credit is used.
10-use swimming-pool pass
• 10 accesses to the semi-Olympic swimming pool.
• Expiry: 2 months.
• Swimming-lane booking required.
• No access to the fitness area or SPA.
• Pool shoes and swimming cap are mandatory.
• Annual joining fee and Welcome Pack.
• Free cancellation up to 1 hour in advance.
SYNCRO EXPERIENCE
• Access for one day.
• Training area.
• SPA.
• Lane swimming.
• One group class, subject to availability and confirmation.
• Expiry: 1 week from purchase.
• No joining fee.
• No access outside the day of use.
Swimming School
Available options:
• Individual 30-minute session, 1 day per week.
• Individual 30-minute session, 2 days per week.
• Individual 50-minute session, 1 day per week.
• Individual 50-minute session, 2 days per week.
• Individual 50-minute session, 3 days per week.
• Group improvement session of 50 minutes, 1 day per week.
• Group improvement session of 50 minutes, 2 days per week.
Terms:
• Access exclusively during class times.
• Day and time according to age, level and availability.
• Sessions do not accumulate.
• Cancellation up to 4 hours in advance.
• Make-up sessions only in the event of certified illness.
• Pool shoes are mandatory.
• A swimming cap is mandatory in the pool.
• Registration is valid for the season.
• Parents or accompanying adults: access as far as the changing rooms and waiting in the designated area.
• If more than one public holiday falls within the month, the make-up session will be coordinated with the instructor.
• Payment options according to the purchased offer.
Functional Kids
Options:
• One weekly 50-minute session.
• Two weekly 50-minute sessions.
Terms:
• Access only during the activity.
• Sessions do not accumulate.
• Sports clothing, sports shoes and a towel are mandatory.
• Registration is valid for the season.
• Payment options according to the purchased offer.
• Make-up sessions only in the event of certified illness.
• Parents or accompanying adults: access as far as the changing rooms and waiting in the designated area.
• If more than one public holiday falls within the month, the make-up session will be coordinated with the instructor.
APP, website and intellectual property
Depending on the functions enabled, the APP allows Customers to:
• Purchase products.
• Manage credits.
• Make and cancel bookings.
• Check timetables.
• Manage payments.
• Request membership cancellation.
The Customer is responsible for safeguarding their credentials and checking their bookings, cancellations and payments.
SyncroLab and SyncroSfera content, trademarks, designs, text, images and materials are protected by intellectual and industrial property law.
The following are not permitted:
• Copying or commercially exploiting the content.
• Reverse engineering.
• Attempting to gain unauthorised access.
• Damaging or overloading the platform.
• Using it to develop competing services.
Data protection
The data controller is Laboratorio Deporte y Salud SL, CIF B-42634964, Avenida Marina Alta, 2, 03750 Pedreguer, Alicante. Email: syncrolab@syncrosfera.com.
The data will be processed to manage the contractual relationship, control access, manage payments and bookings, provide services, comply with legal obligations and ensure security.
Where health data are processed, specific information will be provided and consent will be requested where necessary. The Customer may exercise their rights by contacting syncrolab@syncrosfera.com.
Communications and image rights
Consent for marketing communications, commercial WhatsApp messages, photographs, videos, publication of images and promotional purposes will be separate, voluntary and not pre-selected.
Failure to respond will not be regarded as consent. Refusal will not prevent the purchase of services.
Video surveillance
SyncroLab may use video surveillance for security purposes.
There will be no cameras in bathrooms, changing rooms, changing areas or private spaces.
Images will be retained for the statutory period, generally no longer than one month, unless they must be preserved as evidence of an incident.
Customer service and complaints
Contact channels:
• Reception.
• Email: syncrolab@syncrosfera.com.
• Telephone and WhatsApp: +34 865 628 706.
SyncroLab has official complaint forms available.
Governing law and jurisdiction
Spanish law applies. Disputes will be resolved by the courts and tribunals with legal jurisdiction over the consumer's place of residence.
Validity and severability
If any clause is declared void, the remainder will continue in force. Any doubts will be interpreted in accordance with consumer law.
This document, its annexes and the specific terms accepted constitute the agreement between the parties and replace previous versions.
Acceptance
The Customer declares that they:
• Have read the terms and conditions.
• Know the price and duration.
• Know whether renewal applies.
• Know the services and credits.
• Know the booking policy.
• Know the membership freeze and cancellation terms.
• Have disclosed circumstances relevant to their safety.
• Have received the privacy policy.
• Have been informed of the right of withdrawal.
Separate consents
Acceptance of the contract, receipt of the data-protection information and, where applicable, the request for the service to begin during the withdrawal period will be collected through Virtuagym. Consent for marketing communications, commercial WhatsApp messages and use of images will be separate, optional and not pre-selected.